Privacy Policy

Last updated: January 2025

1. Information We Collect

VoiceFlowX collects information you provide directly to us, including your name, email address, phone number, business information, and payment details. We also collect voice recordings when you use our voice AI services, with your explicit consent.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Train and improve our AI voice agents
• Comply with legal obligations

3. Voice Recording Consent

By using VoiceFlowX voice AI services, you consent to the recording and processing of voice calls. These recordings are used to improve service quality and may be stored securely for a period as required by applicable law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Voice recordings are retained for a maximum of 90 days unless required otherwise by law.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@voiceflowx.com or write to us at our registered office address.